Who should book it — and who should not
- The hotel is a 13-minute walk from Igeldo pasealekua bus stop.
- Parking is free and does not require a reservation
What recent guests notice
Service is hindered by understaffing and inattentive staff, resulting in slow restaurant service and long reception queues.
Rooms present comfort drawbacks, including weak air conditioning, poor water pressure, and a lack of standard amenities like coffee machines.
Choosing a room
4 options| Room option | Verified differences |
|---|---|
| Single Interior Room | Sleeps 1; 22 m²; Air conditioning |
| PREMIUM Room | Terrace; Sleeps 2; 40 m²; Air conditioning |
| PRIVILEGE Room | Terrace; Sleeps 2; 30 m²; Air conditioning |
| With Mountain View Room | Mountain view; Sleeps 3; 22 m²; Air conditioning |
Availability and stay conditions vary by date.
What changed
- The property features 123 renovated rooms.
The practical side
Arrival and check-in
The hotel provides luggage storage. Check-in starts at 15:00. Check-out time is 12:00.
Room position and sleep
Room sizes run from 22 m² in Single Interior Room and VISTA MONTAÑA Room to 40 m² in PREMIUM Room. VISTA MONTAÑA Room is the highest-capacity option, sleeping up to 3.
Facilities and what is missing
The hotel holds the Green Key environmental certification. The hotel implements health and safety protocols under the 'ALLSAFE' label verified by SGS. The hotel participates in the ALLSAFE hygiene and cleaning protocol.
Good to know before booking
Pets are not allowed.
