The bottom line: who should book and who should skip
- Book this hotel if you want convenient road access via the A-8 and AP-68 motorways and easy metro transit into central Bilbao from Basauri.
Getting around Basauri and reaching Bilbao
- The hotel is situated along Ibaigane Kalea in the suburban municipality of Basauri, roughly 5.1 kilometres southeast of Bilbao's historic Casco Viejo. Reaching Bilbao's core trip anchors requires relying on public transit or local taxis rather than exploring entirely on foot.
- Bilbao Metro ConnectionThe Ariz metro station is located approximately five minutes on foot from the entrance, offering a direct, uncomplicated rail journey into central Bilbao.
- Local Bus Connections5 min walkMunicipal transit stops at Agirre Lehendakaria (San José Ikastetxea) and Agirre Lehendakaria 73 (Ariz Dorretxea) are both reachable within a 5-minute walk.
Room choices and private terraces
2 options| Room option | Sleeping arrangement | View and outdoor space | Layout and features |
|---|---|---|---|
| Exterior Room (Terrace) | Two single beds | Exterior view; Terrace with furniture | Sleeps 2; 1 bedroom; 1 bathroom; 20 m²; Air conditioning; ; Minibar; Work desk |
| Single Room | 1 double bed | — | Sleeps 1; 1 bedroom; 1 bathroom; 20 m² |
Availability and stay conditions vary by date.
Frequently asked questions
What are the check-in and check-out times at the hotel in Basauri?
Check-in is available from 14:00 to 22:00, and check-out must be completed before 12:00. The reception is open 24 hours a day to assist with your arrival and departure, and luggage storage is available if needed.
How do I travel from the hotel to Bilbao city centre?
The hotel is located in Basauri, approximately 4 km from Bilbao. You can reach the Bilbao Metro station in 5 minutes on foot, and the nearest public transport stops, such as Agirre Lehendakaria, are also a 5-minute walk away. Staff can provide specific directions for using the train to reach the city centre.
What room amenities and accessibility features are provided at the hotel?
All rooms are air-conditioned and include heating, a minibar or mini-fridge, a safety deposit box, a flat-screen television, and a private bathroom with a hairdryer. Free Wi-Fi is available throughout the property. For guests with reduced mobility, adapted rooms are located on the ground floor, and the hotel is equipped with a lift.
The practical side
Check-in, parking and arrival
Arriving at the hotel involves managing check-in schedules and Basauri street parking. Reception operates 24 hours daily, with standard check-in from 14:00 to 22:00. Check-in and Check-out Windows: Check-in opens at 14:00, departure is before 12:00, and luggage storage is available for arriving guests. On-Site Garage Access: The hotel provides covered on-site garage parking with 300 cm wide spaces and direct lift access to guest room floors; spots cannot be reserved in advance and cost about €18 per day.
Parking Wayfinding Friction: Street parking around Basauri is limited, and locating the on-site garage can be challenging due to minimal street signage.
Breakfast and dining reality
No Breakfast Service: There is no morning meal service on the premises; guests report visiting local cafés in the immediate neighbourhood instead.
Room comfort, lighting and sleep quality
Guest accommodations at the hotel feature air conditioning, heating, mini-fridges, and quiet surroundings for a restful stay. Climate Control and Amenities: All rooms feature air conditioning, heating, and mini-fridges, though heating can take time to warm larger bedrooms during cold weather. Lighting and Bathrooms: Rooms include private bathrooms with hairdryers, though some guests have noted dim bedroom lighting.
Sleep Environment and Noise: Rooms are generally quiet overnight, though accommodations adjacent to reception may experience noise during early staff routines. Housekeeping and Cleanliness: While many guests report spacious and well-kept rooms, cleaning consistency can vary across individual stays.
Policies, pet surcharges and booking terms
Pet Policy and Surcharges: Pets are accepted on request, with surcharges ranging from €25 to €35 per night depending on the booking channel. Booking Terms and Reconfirmation: Confirm reservations directly with the property prior to arrival, as guests have reported occasional booking cancellations or rate disputes.
Accessibility and step-free movement
The hotel provides essential architectural adaptations for guests with reduced mobility, including a lift. Ground-Floor Adapted Rooms: Rooms adapted specifically for guests with physical or mobility limitations are situated on the ground level to minimise barrier navigation. Entrance and Lift Connectivity: The main entrance is equipped with an automatic sliding glass door with a 140 cm step width, providing level access alongside lift connectivity to all floors.
