The hotel: You gain comfortable rooms with sweeping city outlooks, though you must accept the need for transport and a lack of on-site soundproofing
Arrival, Check-in Windows, and Parking
Check-in occurs between 15:00 and 22:30.
Arrival without guesswork
Check-in begins at 3:00 PM and check-out is by 12:00 PM. Check-out occurs between 07:00 and 12:00. The reception counter height is 70 cm.
Mount Artxanda Setting and Transit Connections
- Historic Centre Separation: Located 2 km outside the urban core, visiting central riverfront attractions, the Guggenheim area, or Casco Viejo requires private transit, a taxi, or a bus ride.
- San Pedro Plaza Connection: The nearest urban transit link downhill at San Pedro Plaza is roughly a 12-minute walk away.
- Bidarte Hub: The transit stop at Bidarte (Lehendakari Aguirre 33) is approximately a 13-minute walk from the property.
- The hotel is located in a rural setting on Mount Artxanda.
Breakfast Buffet and Dining Operations
Buffet Offering and Dietary Care: Available for an extra charge, the morning buffet features high-quality items and regional Basque pintxos, accompanied by verified dietary options including gluten-free and lactose-free selections. Capacity and Timed Windows: Because dining area capacity is constrained, morning breakfast service operates with mandatory, strictly scheduled time slots that guests must reserve in advance.
Rooms, City Views, and Noise Factors
The property features 12 guest accommodations ranging from single and double rooms to two-bedroom apartments. Room selection significantly shapes both visual perspective and sleep quality across different wings. Panoramic Scenery: Select guest rooms and outdoor garden terraces offer unobstructed, panoramic vistas overlooking the city of Bilbao, creating a quiet retreat high above the urban basin.
Soundproofing and Location: Sound insulation between rooms and corridors can be thin, and guests have noted disruptive noise levels particularly in ground-floor rooms near high-traffic paths. Climate Control and Bedding: Accommodations include comfortable beds with multiple pillow choices, refrigerators, and tea and coffee facilities; however, cooling varies, and select rooms in the main building rely entirely on fans rather than air conditioning during summer months.
Room Categories and Layout Options
3 options| Room option | Sleeping arrangement | View and outdoor space | Layout and features |
|---|---|---|---|
| Double Room with View (1 or 2 beds) | — | city view | — |
| Standard Hotel Room | — | — | Private bathroom · LED TV · Air conditioning · Memory foam pillows |
| Two-Bedroom Apartment | — | garden views | full kitchen · Multiple rooms · Spacious |
Availability and stay conditions vary by date.
Hotel Policies and Accepted Payments
Pet Policy: The hotel is pet friendly, allowing guests to travel accompanied by domestic animals. Accepted Payment Cards: Settling accommodation charges and extra on-site fees can be handled via American Express, Mastercard, or Visa.
Accessibility Details and Mobility Constraints
Vertical Lift Absence: There is no elevator installed at the hotel; accessing upper-floor accommodations requires climbing stairs. Accessible Door Clearance: Designated accessible rooms provide a wide, unhindered free passage width of 90 cm.
